Turning capability into customer outcomes. When anyone can build a prototype in an afternoon, the hard part is deciding what’s worth building. Jeff Gothelf’s new book shows product teams how to point AI at real customer problems and turn it into measurable business impact.
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AI has removed most of the limits on how fast teams can build. Without clear outcomes, that just means producing more things nobody asked for, faster. With the right discipline, AI becomes the most powerful tool we’ve ever had for learning what customers need and delivering it.
This book brings together fifteen months of Jeff’s writing on what’s changing in product management, what isn’t, and what teams can do about it this week.
Product managers working where AI capability meets customer need. It’s also for designers, engineers, and leaders who want a return on their AI investment.
Why the constraint on product development moved from engineering capacity to clarity about what to build and for whom.
How to make product judgment visible and teachable, and how to defend it when AI makes everything feel worth building.
Writing OKRs for AI products, running customer interviews for capabilities users have never seen, prioritizing when effort is cheap, and redefining “done” for AI features.
Why training teams on AI tools is the easy part, and what leaders need to do to turn faster building into real customer value.
Jeff is a product and strategy coach who helps organizations build better products, stronger teams, and more adaptable cultures. With more than 20 years of experience, he brings deep expertise in product strategy, outcome-driven product development, cross-functional collaboration, and experimentation, the core capabilities that AI teams need to succeed. He has worked with companies such as AOL, TheLadders, and Neo Innovation to lead product transformations and deliver measurable business results.
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